Remote Care During COVID-19

On March 15, 2020, Governor Charlie Baker mandated that all Massachusetts insurance plans, including self-funded plans, commercial insurance plans, Medicaid, and Group Insurance Commission insurance plans, pay for all medically-necessary, clinically appropriate telehealth services, even if a provider is not usually able to perform telehealth services. In April, Medicare deemed medically-necessary, clinically appropriate telehealth services as payable for physical therapy services.

  1. What is a telehealth visit?

    1. Telehealth is a doctor's office performed via telephone or video call. ​

  2. Who can have a telehealth visit?

    1. Until Governor Baker's mandate is lifted, anyone may have a telehealth appointment during this time, by any licensed provider offering them.​

  3. What does it cost me?​​

    1. This answer is constantly changing. Many insurers are covering telehealth in full - that means you would not have a copayment, coinsurance, or deductible due. However, others are covering the telehealth visits the same way they'd pay for an in-person visit. Your insurance company is the best source for this information.

  4. How do I set up a telehealth appointment with FYZICAL?

    1. Ask! You can call us at 508-650-0060, or email us at,  or click "Request an Appointment" on the menu bar above.

  5. What do I need for a telehealth visit?

    1. A computer with a webcam or your smartphone or tablet for a video call.​ Additionally it's handy to have nearby, if possible:
      -any rubber band we have given you
      -a pair of weights for upper body work (a pair of cans from the cabinet work well if you don't have weights)
      -a chair for lower body work
      -a broom or other long straight lightweight bar for upper body work

  6. How do I access my telehealth appointment?

    1. Before your appointment, you will receive an email from our office with the link to use. 

    2. Just before your appointment time, click the link given, or copy and paste it into your browser., the HIPAA-compliant website we have chosen, is available via Chrome, Firefox, or Safari. (Download Chrome here or Firefox here​.)

    3. Enter your name, click "yes" (or "enable" or "allow) to enable your microphone and video camera, if it asks, click "check in," and your physical therapist will be with you shortly!

  7. How do I pay for my visit?

    1. If you currently have a card on file for monthly billing, your payment will be processed against that card on the last business day of the month after we have heard back from the insurance company. If your insurance company does not cover cost sharing based on our current information, and you do not have a card on file for monthly billing, we will send you an invoice via Square after your appointment, or you may call the office to pay over the phone.

  8. What if I need to cancel my telehealth appointment?

    1. Due to our limited availability of telehealth appointment slots, we are still requiring a 24 hour notice for cancellations. Providing us appropriate notification will us to offer the slot to someone on our waiting list. We understand that schedules are often in flux right now. We will do our best to accommodate your needs. 

  9. Who do I ask about other questions?

    1. Contact Business Manager Lauren Abelow at 508-650-0060 or​

If this is an emergency, please call 911.

DISCLAIMER: Information on this website is not intended to diagnose nor treat any condition, nor be constituted as medical advice. Always confer with licensed medical professionals to make sound medical decisions. The information on this site is not meant to replace a consultation with a physician or physical therapist.

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FYZICAL Therapy & Balance Centers of MetroWest provides high quality physical therapy in Natick, physical therapy in Southborough, physical therapy in Framingham,physical therapy in Ashland, physical therapy in Holliston, physical therapy in Hopkinton, physical therapy in Sherborn, physical therapy in Dover, physical therapy in Wellesley, physical therapy in Wayland, physical therapy in Sudbury, physical therapy in physical therapy in Westborough, physical therapy in Marlborough, physical therapy in Northborough, and physical therapy in MetroWest communities. Physical therapy is an effective non-invasive treatment for joint pain, muscle pain and injuries, post-operative recovery, vestibular disorders including vertigo, dizziness, arthritis, low back pain, neck pain, plantar fasciitis, whiplash, worker's comp injuries, general weakness, torticollis, and more.

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