COVID-19 Information

What is FYZICAL MetroWest doing to keep people safe during this time?


FYZICAL MetroWest has complied with all government mandates and suggestions to keep people safe, including: 

  • Increased cleaning measures

  • Masks are required at all times for staff and patients

  • Staff and patient temperature checks

  • Increased distance between patients (at minimum 8 feet apart)

  • Health questionnaires

  • Telehealth options for appropriate patients

  • Visitors unnecessary to the appointment must wait outside.

What is telehealth, and who is an "appropriate patient"?

Telehealth is simply a doctor's visit performed via video call. For physical therapy, however, some patients are not an appropriate candidate, and revolves mostly around the safety of the patient. We ask that most patients come in for an initial evaluation to learn more about you, the issues that you are being seen for, and the appropriateness of telehealth for you. If you are unable to come into the office due to health issues, please let us know and we will work with you to come up with a plan!

How much does telehealth cost?

For most insurers, the cost is the same as if you came into the office in person. However, the answer is constantly changing as the COVID crisis continues, and your best resource is your insurance company directly.

What equipment would I need for telehealth?

A computer/laptop with a video camera and microphone, a tablet, or a smartphone, and a stable internet connection. Additionally it's handy to have nearby, if possible:
-any rubber band we have given you
-a pair of weights for upper body work (a pair of cans from the cabinet work well if you don't have weights)
-a chair for lower body work
-a broom or other long straight lightweight bar for upper body work

What site do you use for telehealth?

FYZICAL MetroWest uses, a HIPAA-compliant site. 

How do I set up a telehealth appointment?

Please contact our office at (508) 650-0060 or to set up an appointment. You may be asked to come into the office for the initial assessment. If you are unable to do so, please let us know and we will work with you.

How do I get onto my telehealth appointment?

  1. Before your appointment, you will receive an email from our office with the link to use. 

  2. Just before your appointment time, click the link given, or copy and paste it into your browser., the HIPAA-compliant website we have chosen, is available via Chrome, Firefox, or Safari. (Download Chrome here or Firefox here​.)

  3. Enter your name, click "yes" (or "enable" or "allow) to enable your microphone and video camera, if it asks, click "check in," and your physical therapist will be with you shortly!

How do I pay for my visit?


If you currently have a card on file for monthly billing, your payment will be processed against that card on the last business day of the month after we have heard back from the insurance company. If your insurance company does not cover cost sharing based on our current information, and you do not have a card on file for monthly billing, we will send you an invoice via Square after your appointment, or you may call the office to pay over the phone.​

What if I need to cancel my telehealth appointment?

Due to our limited availability of telehealth appointment slots, we are still requiring a 24 hour notice for cancellations. Providing us appropriate notification will us to offer the slot to someone on our waiting list. We understand that schedules are often in flux right now. We will do our best to accommodate your needs.

Who do I ask if I have other questions?

Please reach out to our office at (508) 650-0060 or if you have additional questions.

If this is an emergency, please call 911.

DISCLAIMER: Information on this website is not intended to diagnose nor treat any condition, nor be constituted as medical advice. Always confer with licensed medical professionals to make sound medical decisions. The information on this site is not meant to replace a consultation with a physician or physical therapist.

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FYZICAL Therapy & Balance Centers of MetroWest provides high quality physical therapy in Natick, physical therapy in Southborough, physical therapy in Framingham,physical therapy in Ashland, physical therapy in Holliston, physical therapy in Hopkinton, physical therapy in Sherborn, physical therapy in Dover, physical therapy in Wellesley, physical therapy in Wayland, physical therapy in Sudbury, physical therapy in physical therapy in Westborough, physical therapy in Marlborough, physical therapy in Northborough, and physical therapy in MetroWest communities. Physical therapy is an effective non-invasive treatment for joint pain, muscle pain and injuries, post-operative recovery, vestibular disorders including vertigo, dizziness, arthritis, low back pain, neck pain, plantar fasciitis, whiplash, worker's comp injuries, general weakness, torticollis, and more.

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